Help

Registration

  • Please enter your email address
  • Please choose and enter a password, and re-type it to confirm. This needs to be at least 6 characters.
  • Click on the "Create Account" button.
  • An email will be sent to the address you entered. Please click on the link contained in this email to complete the setup of your account. Remember this might appear as a "junk" or "spam" email.
  • Please note you'll not be able to log in until you've confirmed your email by clicking on the link within the registration email.
  • A message will be displayed to thank you for verifying your email address. You will be prompted to log in.

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Login

  • Enter your email address and password here.
  • "I am on my own computer" - you should tick this box if you are at your own computer, as this will give you longer to enter your details.
  • If this box is not ticked, you will be timed out of the site after 10 minutes of inactivity to help protect the security of your information.
  • "Remember my email address" - this is to avoid re-entering your email address every time.
  • Now press the "Log in" button. You will get a message confirming you are successfully logged in.
  • Please click on the "My Personal Details" link on the left hand menu.

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My Personal Details

  • You are now on the "My Personal Details" page. Please complete your personal information.
  • Once this is complete, click the "Save Personal Information and Enter Pension Details" button at the bottom of the page. You will be directed to the "Pension Details" page.

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Pension Details

You should see a thank you message and a prompt to start entering your pension history

  • "New pension arrangement" - click on this to start entering your pension details.
  • A new page "Add New Pension Details" will open.

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Add New Pension Details

How was this arrangement originally set up?

  • This arrangement is a company scheme that was set up by my employer
  • This arrangement was not set up by an employer

Click on one of these

For example, if you had a company scheme click the first button. These would be arrangements which employers set up on their employees' behalf. This would include the type of schemes where the pension provider would correspond directly with you.

Pensions which have not been set up by an employer are those arrangements which you've approached a company, bank or financial adviser to arrange. Click the second button to input details of any of these arrangements you may have.

Note: if you're in any doubt as to which category your pension falls into then drop us an email to support@whatsmypension.com.

  • Please now enter the details of your pension scheme. Please give as much detail as you can, using the notes if necessary, as this will help us to find your pensions.

"Arrangement set up by my employer" - notes

Trading name - this may or may not be applicable. This is needed where the company you worked for actually operated under a different name. Only complete it if you know that was / is the case.

Nature of Business - this is asked for to help trace pension arrangements set up by companies which have gone out of business. For example, it may have been a catering company or a clothing company. However nature of business may not be applicable in all circumstances for example if the employment was public sector. Only complete if you think this is applicable.

Last known address - please complete as fully as you're able. You may no longer know the address. If this is the case, then just complete as much as you're able such as the town where you worked for this company.

Telephone number of employer - again you may not know this so leave blank if not known.

Date employment started - if you do not remember this then just input an approximate date which should help us trace your arrangement.

Is this your current employer? - do you still work for this employer? Leave blank if you no longer work for them.

Date employment ended - again, input an approximate date if you do not remember exactly.

Membership or policy number - this is usually a number which is given to you as a member of a pension scheme. It helps identify you so please input this if you have it, otherwise leave blank.

Did you pay any additional contributions (AVCs)? - additional voluntary contributions are contributions which you pay in addition to those you pay to the main pension scheme. They would always be identified separately and are typically paid to another company which looks after these on behalf of the main scheme.

Which company administered this scheme? - please input this if you know otherwise leave blank.

Address of administrators - please input this if known otherwise leave blank.

Any other notes - if there are any other details which you think may help us track down your pension arrangements then just pop them in here. For example, your job role, (such as teacher).

Arrangements set up "Not by an employer" notes:

Name of arrangement - This is the title of the arrangement such as "The ABC Personal Pension Plan".

Membership or policy number - this is usually a number which is given to you as a member of a pension scheme. It helps identify you so please input this if you have it, otherwise leave blank.

Who was this arrangement with? - input the name of the company who administers the arrangement (such as Legal & General, Aviva etc). This may not always be the same company or person who you went through to set it up.

Last known address of Administrator - this is the address of the company which administers the arrangements. Please input this if known otherwise leave blank.

Date you started this arrangement - this is the date that the arrangement started. If you don't know or are unable to find out then try to put an approximate date.

Are you still contributing to this scheme? - if you are still paying towards this pension then input yes, otherwise no or don't know.

Date you stopped contributing to this arrangement - this is the date that you stopped paying into the arrangement. If you don't know or are unable to find out then try to put an approximate date otherwise leave blank.

Any other notes - if there are any other details which you think may help us track down your pension arrangements then just pop them in here.

When you have finished entering this arrangement:

  1. If you wish to enter another, click on the "Save this Arrangement and Add Another" button.
  2. If you have no other arrangement to add (or wish to continue adding more details at another time, click on "Save Arrangement".
  3. To discard these details, choose "Cancel Adding This Arrangement".

When you have finished adding all your arrangements, these are summarised on the "Summary of Pension Details" page.

From here you can edit or remove any of them. You can also print all your details.

  • When you are happy with the details you have entered, click on the "Submit and proceed to Checkout" button.
  • This takes you to the "Confirm and Proceed to Checkout" page.

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Confirm and Proceed to Checkout

  • This will show a summary of all your details and the price you will be charged.
  • Before you confirm and proceed to checkout, review your details to ensure you have included all your arrangements, as after this point you will no longer be able to edit them.
  • If you are happy, click to accept What's My Pension's terms and conditions and click on "Confirm Pensions and Proceed to Checkout".

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Checkout

  • You will now be given the choice to pay using Google Checkout or PayPal. Just follow the instructions from the option you choose.
  • On completion of your payment, you will have the option to return to our site where you will be able to log out.

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